Privacy Policy

Privacy Policy of "AMBIKA" Sp. z o.o.

Effective Date: [December 16, 2024]

At "AMBIKA" Sp. z o.o. (referred to as "we," "our," or "us"), we value the privacy of our customers and are committed to protecting their personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the Polish Act on the Protection of Personal Data. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Data Controller

The Data Controller responsible for your personal data is:

"AMBIKA" Sp. z o.o.
Address: 25, 95-030 GOSPODARZ, district ŁÓDZKI WSCHODNI, commune RZGÓW, province ŁÓDZKIE
NIP: 7282650645
REGON: 10033160400000
KRS: 0000279360
For any inquiries related to data protection, please contact us at: sklepammbika@gmail.com

2. Data We Collect

We collect and process the following types of personal data:

Contact Information: Name, email address, phone number, shipping address, billing address.
Order Information: Information related to purchases, including products ordered, payment methods, and order history.
Payment Data: Payment card details and other payment-related information (processed by PayU or other third-party payment processors).
Device and Usage Data: IP address, browser type, operating system, and website usage data (via cookies and similar technologies).

3. How We Use Your Data

We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders, communicate with you about your order, and provide customer support.
Payment Processing: To process payments securely via PayU and other payment platforms.
Marketing Communications: To send you newsletters, promotions, and offers, provided you have consented to receiving such communications.
Legal Compliance: To comply with legal obligations such as tax and accounting regulations.
Customer Service: To handle returns, complaints, and inquiries.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary for the fulfillment of a contract (e.g., to process orders).
Consent: When you have given explicit consent for certain types of data processing, such as receiving marketing communications.
Legal Obligations: Compliance with legal obligations, including accounting and tax regulations.
Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and preventing fraud.

5. Data Sharing

We may share your personal data with third parties in the following situations:

Payment Processors: We use PayU and other payment gateways to securely process payments.
Shipping Providers: To ensure delivery of your orders, we share your address and contact information with shipping companies.
Legal Authorities: In the event of legal disputes or as required by law, we may disclose your data to government authorities or courts.
Service Providers: We may share data with IT service providers who support our website and operations.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes:

Order Information: Retained for a minimum of 5 years to comply with accounting and tax obligations.
Marketing Data: Retained until you withdraw your consent or unsubscribe from our communications.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Object: You have the right to object to the processing of your data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at sklepammbika@gmail.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect data about website usage. You can manage your cookie preferences in your browser settings.

9. Security of Your Data

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

10. Data Transfers Outside the EU

If we transfer your data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or reliance on Privacy Shield certification.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will notify you via email or a prominent notice on our website.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: sklepammbika@gmail.com
Phone: +48 664 081 008 / +48 797 551 130
Address: 25, 95-030 GOSPODARZ, district ŁÓDZKI WSCHODNI, province ŁÓDZKIE

13. Complaints Policy

At AMMBIKA INDIAN STORE, we want you to be completely satisfied with your purchase. If you have any complaints about our products or services, please contact us at sklepammbika@gmail.com.

We will acknowledge your complaint within 48 hours.
All complaints will be reviewed and resolved within 14 days.

We are here to help and will do our best to resolve any issues you may have.